Privacy Policy

About this Policy

Effective Date: July 2023
Newins Insurance Agency Holdings, LLC, and our brands, and subsidiaries (“Newins", “we”, “us”, or “our”) respects the privacy of its users. This Privacy Policy (“Policy”) describes how we collect, use, disclose and safeguard your personal information when you use our products or services, visit our websites, or use our mobile device applications (collectively, “sites”) that link or reference this Policy. Personal information means all nonpublic information related to an identified individual. Personal information does not include anonymized data or de-identified data.
We may collect certain personal information about you while providing our insurance agency services. Our agencies are not all subject to the same laws and may have different practices. This Policy does not apply to any companies that are not affiliated with us or to the practices of our licensees or business partners. These may include, for example, insurance carriers, agents, vendors, or advertisers.

Your Requests and Submissions on This Website

When you are on this website, you may take certain types of action such as emailing us, logging into your account, using tools or calculators, finding agents, finding agencies, or asking a question about a particular insurance issue. Newins owns and operates retail, non-standard auto insurance agencies through five states under multiple brands. We operate as Illinois Vehicle Auto Insurance in Illinois, Access Auto Insurance in Arizona and Indiana, and A-Abana Auto Insurance in Nevada and Texas. Our role is to assist individuals and companies with finding insurance related solutions offered by our affiliated insurance companies or partners, but we are not ourselves an insurance carrier. Your request and information will be shared so that the responsible insurers or their agents may take appropriate action.

Categories Of Information We Collect

We collect and maintain a wide range of nonpublic personal information about prospective, current, and former insureds and others. Here are some examples of the types of information that we may collect:
Identifiers and Contact Information: We may collect personal identifiers and contact information, such as your name, company name, home and business address, your email address, or telephone numbers, or social media addresses.
Government-Issued Identifiers: We may collect your government issued identifiers, such as your driver’s license number.
Financial Information: This is information needed throughout the transaction and purchase process. This is information you provide us through your agent, by phone, and/or online. We may also obtain it through directories or other consumer reporting agencies. It includes information such as your payment information, including your method of payment (i.e., credit/debit card number or bank account number), other payment or billing information and payment history, and your premium.
Account and policy information: We may collect account details, including personal information about you or another insured on your policy, when applying for a policy or requesting service. If you register for an online account with us, we may also collect your user ID, and password used to login.
Insurance and Claims Information: We may receive or access information about your insurance claims to assist you with your claim, including materials you may submit as part of your claims. We may also collect information from outside sources about your driving record, homeownership, vehicle information, and other driver information.
Demographic Information: We may collect information about the cars you own, your marital status, your family members, and about the home you own.
Message Contents, Audio or Similar Information: If you contact us either directly or through one of our agents or customer service representatives, we may collect information such as your texts, messages, emails, or the content of webforms you submit to us. When you leave a phone message for us or speak with one our agents or customer service representatives, we may also collect the content of your message to, or conversation with us, and/or a recording.
Geolocation Data: We may collect geolocation data automatically when you use our websites, social media, or mobile apps.
Other: We may collect information about the type of browser you use. We may also look at what part of our sites you visit. We may also collect information about the links you select on our sites that take you to third party websites.

How Information About You Is Collected

We are engaged in a variety of insurance businesses and may collect information about you in a variety of different ways. Here are some examples.
We may collect information directly from you. For example, we may collect information when you make an insurance request, decide to make a purchase, or submit an email or form to us.
We may collect information from you passively. For example, we may use tracking tools like cookies and web beacons. We may also use pixel tags.
We may get information from third parties and publicly available websites/databases. For example, we may get information about you from state agencies, and other authorized providers of personal information.

How Your Personal Information Is Used

We may use your personal information in a variety of different ways. Here are some examples:

To process your requests. For example, we will use your information to generate a rate quote or provide you information regarding an agency or agent.

As described at or before your information was collected.

For marketing purposes. For example, as permitted, we may use your information to tell you about our agencies or about products or services we think you will like.
Registration for Events, Publications, Surveys and Questionnaires. We may occasionally ask for your name, company name, business mailing address, telephone number, e-mail address, your social media address, and other relevant personal information, to contact you regarding promotions, to send you our publications, register you for events, or to complete online surveys and opinion polls about your activities, attitudes, and interests.
To customize and/or improve your experience with us, including customer or technical support. For example, to tailor your website visit to fit your interests.
For our other legitimate business purposes, including research and analytics. For example, we may combine information that we get about you from third parties with information we already have. We may develop analytics models, including for example, to improve our products and services or for other purposes permitted by applicable law. We may also develop anonymized, aggregated, or de-identified data by making reasonable efforts to remove personal information. The resulting anonymized, aggregated, or de-identified data sets will then be used to perform analytics to, for example, understand more about our customers, improve our products and services, fraud prevention, and for other commercial purposes as permitted by applicable law.
As otherwise permitted by law. For example, we may use your personal information to meet our contractual obligations and respond to law enforcement or government requests under applicable law, court order, or governmental regulations.

How We Share Information

With vendors and others who provide services for us. For example, with our vendors or insurance companies to provide you with a quote.
With a successor to all or part of our business. For example, if part or all of our Newins companies or businesses are sold, we may sell customer lists or other personal information as an asset in the transaction.
For legal reasons or to prevent or investigate fraud. We will disclose information to compliance assessors or state motor vehicle departments. These include insurance regulators and auditors. We may also disclose information in response to a subpoena, search warrant or court order, or in response to a government request. We will also share information if we believe it is necessary to cooperate with law enforcement. We may also share information to prevent or investigate fraud.
As part of our business. We may share information as necessary or required by law, to assist your insurance company in providing insurance services to you, including claims and policyholder services.
With our affiliates as permitted by law. For example, we may share your personal information with our affiliated companies, including our ultimate parent company, Kemper Corporation, for research, marketing or other purposes as allowed by applicable law.
We may share information for other valid business purposes as permitted by applicable law.

Your Choices

Providing information. You can choose not to provide us with some, or all requested information. If you do not provide it, though, we may not be able to fulfill your request.
Accessing, reviewing, and changing your personal information. Users who register through one of our websites can review and change certain personal information (e.g., email, password, payment information, contact information) at any time by accessing their account on the website.
Cookies and other tracking technologies. We may also receive and store certain types of information automatically when you use our services. This information is for system administration and other internal business purposes and provides us statistical data about how you use our services. We use this information to deliver better and more customized services.
For example, the information we collect automatically may include:
• Browser type, device information, and operating system
• Your domain name and internet service provider
• Information about how you use our services
• Information about the content you view and the features you access when you use our services
We collect this information by using cookies and similar technology. Cookies will allow us to provide the most relevant content as you use our services. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access or utilize certain parts of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our websites. Additionally, we do not place tracking cookies on a browser that issues a “do-not-track” signal.
We also may use “pixel tags” (sometimes called “internet tags,” “web beacons,” or “clear GIFS”), which are tiny graphic images, on our website. Pixel tags help us analyze our visitors’ online behavior and measure the effectiveness of our services and our advertising. We work with vendors that help us track, collect, and analyze this information.
Pixel tags on our website may be used to automatically collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the site. This information may include your device’s IP address, your browser type, your operating system, date and time information, and other technical information about your device. We may also track certain information about the identity of the website you visited immediately before coming to our site.
Other automated tracking. Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us. We also may work with vendors that use tracking technologies to deliver communications on our behalf across the internet. These companies may collect information about your visits to our website and your interaction with our services, advertising, and other communications.
We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our services, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our communications, and for other internal business purposes.

How We Secure Information

We take reasonable and appropriate steps to protect personal information. These steps vary depending on the type of information we have. These steps include computer equipment and system safeguards and secured files and buildings.
The Internet is public, and we cannot promise that your information will remain secure. We thus encourage you to use caution when disclosing information online. Do not share your passwords with other people and select passwords that are secure.
We retain your information for as long as necessary to carry out the purposes described here. We will also store information for as long as legally required. Our information storage practices are determined by many factors and may not be affected by the termination of any customer relationship.

Google reCAPTCHA

“Google reCAPTCHA” (hereinafter “reCAPTCHA”) is implemented on our websites. This service is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
Based on our legitimate interest in the prevention of spam and abuse, we also use the invisible reCAPTCHA feature of Google on our website. This function is primarily used to distinguish whether an input is made by a natural person or by automated processing involving abusive activity or spam. reCHAPTA analyzes and collects various information of the respective visitor, such as IP address, cookies, mouse movements of the user, length of stay on the website, etc. By using reCAPTCHA, data may be transferred to Google and other third parties in the process of determining whether the visitor is a human being or an automated program.
The use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Use. You can read which data is collected by Google and what this data is used for at https://policies.google.com/privacy. You can read the terms of use for Google’s services and products at https://policies.google.com/terms.

International Visitors

Our sites are operated in the United States. We operate only in the United States. If you are located outside of the United States, please be aware that information you provide to us will be sent to the United States. By using our sites and giving us your information, you agree to such transfer. You also understand that the U.S. may not provide the same level of privacy protections as the laws of your country.

Links

Our sites may have links to third-party websites or apps. If you click on one of those third-party links, you will be taken to websites or apps we do not control. This Policy does not apply to the privacy or information practices of those websites or apps. We are not responsible for the privacy practices or the content of any third-party websites or apps that may be linked to our site.

Children

We do not authorize persons less than 16 years of age to use our websites, mobile device apps or other online services. Our websites, mobile device apps or other online services are not marketed directly to children under the age of 16. We thus do not knowingly collect personal information directly from children under the age of 16 through our websites, mobile device apps or other online services. If you are a parent of a child under 16, and you believe that we have received information directly from a minor through our websites, mobile device apps or other online services, please contact us.
If we become aware that we have collected personal information directly from a person under 16 years of age through our websites, mobile device apps or other online services, we will delete such information from our database.

Changes to this Policy

This Policy is subject to change at our discretion. Changes to this Policy will be posted here and effective as of the date at the top of this Policy. You should refer to the date at the top of this Policy to see when it was last updated. Your continued use of our sites after any update to this Policy will constitute your acceptance of the changes.

Contact Us

We are an indirect, wholly owned subsidiary of Kemper Corporation; questions or reporting under this Policy may be directed to Kemper Corporation.

If you have questions regarding this Policy, you can contact us by email at privacy@kemper.com If you prefer to write, our address is Kemper Corporation Privacy Team, 200 East Randolph Street, Suite 3300, Chicago, IL 60601.
We also encourage you to report any unethical or fraudulent behavior on the Kemper Corporate Responsibility Hotline (https://kemper.ethix360.com/#landing) website or through our phone line at 888-695-3359. You may choose to remain anonymous if you call the Hotline. All reports that include specific information will be investigated and appropriate action will be taken.